Just trying to track down what I assume is my missing birthday present from my father (all the way from Ireland). I wasn't in when they tried to deliver it, and now we're going through the familiar rigmarole of trying to phone the delivery office, no answer, trying again, and yet again, leave it ringing for ages, still no answer, trying the online redelivery, asking for it to be sent to the nearest post office, going into post office, not there, emailing them again, being told it is there, going back to post office, being told it's not there, emailing them again... And the 'Sorry you were out card' doesn't have the attempted time of delivery, or the reason it couldn't be delivered, which they want to know. In Bristol we also get a recorded/ special delivery letter virtually every day which just arrives straight through our letter box without anyone asking for a signature.
I don't like complaining about such things because it's not always the person who deserves the blame who gets it. On the one occasion I did get an answer at the delivery office I was told they couldn't answer the phones because they're under-staffed. But I'm getting a bit fed up with it. Anyone else have the same problems?